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FAQ

What happens if a letter doesn't arrive?

Once we drop your letter in the mailbox, delivery is handled by Deutsche Post. We cannot guarantee delivery, but if your letter doesn't arrive, contact us and we'll work out a solution — usually a free credit to resend.

Can I get a refund?

Yes. If you haven't used your credits yet, we'll refund the full amount — no questions asked. Just email us. If credits have already been used, we can't refund those.

How fast will my letter be sent?

We print and mail your letter by the next business day. Deutsche Post typically delivers within 1–2 business days after that.

How many pages can a letter have?

Up to 3 pages (A4). All pages are printed and folded together into a standard DIN lang envelope. If your PDF has more than 3 pages, the request will be rejected.

Is it color or black & white?

All letters are printed in black & white. This keeps costs low and delivery fast. Color printing may be offered as a premium option in the future.

Can I include images in my PDF?

Yes, images in your PDF are printed — just keep in mind they'll be in black & white (grayscale). Make sure text remains readable and images have enough contrast.

What format does the PDF need to be?

A4 (210 × 297 mm), max 3 pages, max 10 MB. We print it as-is on white paper, fold it into a DIN lang envelope, and mail it. Use at least 15 mm margins on all sides.

Can I send letters outside Germany?

Not yet. We currently only support delivery within Germany. European delivery is on our roadmap.

Do I get an invoice?

You'll receive a payment receipt from Stripe automatically. If you need a formal invoice (e.g. for your company), email us and we'll send one.

What if I lose my API key?

Email us from the address you used to purchase credits, and we'll resend your API key.

Is there a rate limit?

No hard rate limit, but we process letters manually — if you send hundreds at once, there may be a delay. For high-volume needs, reach out to us first.

Who is behind this?

AgenticLetters is a solo project by a developer in Berlin. Real person, real mailbox, real letters.

Can I use this with my AI agent (like OpenClaw)?

That's exactly what it's built for. We provide a ready-made SKILL.md for OpenClaw. Just tell your agent: "Install this skill: agentic-letters.com/SKILL.md" and it can send letters autonomously. Works with any agent framework that can make HTTP requests.

How do I check the status of a letter?

GET /api/letters/:id returns the current status: queued (received), printed (printed and ready), sent (in the mail), or returned (undeliverable).

Do you store my PDFs?

Only until the letter is sent. After mailing, PDFs are deleted from our servers.

Still have questions? Email us at [email protected]